Now Hiring - Manufacturing Customer Service Sales Support Specialist in Ashland, MA

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Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About This Role

The Customer Service and Sales Support Specialist will be responsible for providing support to our external sales teams as well as to our internal Aftermarket sales team as well. This role will have a direct impact on sales as the support provided will enable our teams to provide the highest level of service to our customers. This role will interact directly with sales teams, our distributors and our internal Customer support teams. The role will be involved in sales marketing initiatives, developing and distributing reports, provide support for our E-Commerce website and Digital products.

Key Responsibilities:

• In collaboration with the Aftermarket and Sales Teams, develop and analyze reports that will provide a sound foundation for long- and short-term strategic planning. This includes tracking customer order types and translating system data into actionable sales opportunities

• Participate in sales/aftermarket activities which include market specific report outs, channel partner meetings (virtual and face-to-face), etc.

• Enable our strategic digital and E-commerce business which includes website updates/management, invoicing/tracking/managing connectivity subscription sales, and virtual and face-training sessions

• Develop marketing initiatives to drive our strategic sales goals

• Maintain and manage channel partner orders, inquiries, and contract information

• Finalizing and sending out Bulletins for the org

• Assist in tracking/verifying empty cylinder and agent buy

• IntelliSite subscription billing, new user set-up, distributor inquiries, etc. I see this person as also being able to answer basic questions about IntelliSite and have a good understanding of what it does.

• Maintaining/updating customer e-mail distribution list (and expanding if needed – service managers, part managers, general manager, that type of thing)

• Assisting with presentations

• Sending out a Welcome Package to new distributors (they would also help us develop the package)

• Support E-Commerce updates/inquiries/new user set-up, run reports as needed

• Help manage admin side of distributor agreements

• Help organize departmental meetings/space/needs

• JDE report/system support where needed

• Assist in research/product sales history to identify sales opportunities

• Help develop and maintain Distributor Playbook. Customize for distributors if needed.

• Support training team/invoicing/reporting/etc.

• Assist Customer Service/Tech-Support Managers in managing/tracking/reporting as needed

Required Qualifications:

• Associates Degree

• 1+ years of Microsoft Office Suite

Preferred Qualifications:

• 3+ years of experience in sales/aftermarket customer support

• BA/BS Degree

• Strong written and verbal communication and organizational skills

• Experience producing and managing reports while identifying trends and areas of opportunity

• Marketing/sales experience a plus

• Highly organized with strong attention to detail, while managing multiple priorities

• Some type of Business Management System experience (or capability)

• Experience in a customer service industry big plus

• Great communication skills, upbeat

• Good organizational skills

• Can do anything attitude

#LI-Hybrid

RSRCAR

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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